Cancellation & refunds

Effective 20 October 2026 · Version 2026-10-20.3

Scope

This policy covers Yacht Itinerary software subscriptions supplied by S COLLECTION GROUP UK LTD, company number 17068521, 20 Wenlock Road, London, N1 7GU, England. It does not cover yacht charters or chalet rentals.

Cancel future renewals

Paid subscriptions renew monthly or annually at the interval shown at checkout. You can cancel future renewals through Subscription in your workspace. If subscription management is unavailable, email s@the-s-collection.com to request cancellation. We will confirm the date your access ends.

Cancellation stops the next renewal and leaves access available for the remainder of the paid period. Keep your confirmation. If a charge is taken after a cancellation that should have stopped it, contact us so we can investigate and correct it.

14-day initial refund

You may request a full refund within 14 days of starting your first paid subscription by emailing s@the-s-collection.com. Include your account email and payment reference; never send full card details. Refunds are handled through support rather than automatically by the cancellation button.

After the initial 14-day period, cancellation normally takes effect at the end of the paid period, without a partial-period refund. Duplicate or erroneous charges and service failures will be investigated separately. This policy does not limit rights that cannot lawfully be excluded.

Complimentary access

Complimentary access does not automatically become a paid subscription. Payment requires a separate checkout. Your invitation states its duration and conditions. We give at least 30 days’ notice before withdrawing complimentary access for convenience; serious misuse or security issues may require immediate suspension.

Your itinerary data

Cancellation is separate from requesting deletion. You have 30 days after paid access ends to request an assisted export. Contact support if workspace access is unavailable. Account closure and retention are explained in Privacy. Expiring or disabling a guest link cannot retrieve copies already downloaded or printed.

Current availability

Paid checkout is not yet enabled. These cancellation and refund terms apply when a paid subscription is offered and purchased.